FAQ

We answer the most frequent questions that you could have before booking.

If you do not find the answer, do not hesitate to write us or call us.

Only for architects?

No. Our architours are guided by a local architect, but they are offered in a colloquial language that will help you understand each style in its historical context, in a didactic and rigorous way, whether you are an architect or a mere amateur.

If you are an architect, student of architecture or work in the field, let us know with your reservation, since in that case, we can propose a tour in which we go deeper or use a more technical language. We recommend you book a private or tailored tour, just for you, adapted to your interests

what is it included?

The guided visit with a local architect who will give you the artistic historical context of the buildings, accompanied by plans and historical photos to understand the urban development of the city in each period.

which language are the tours led in?

Most of our architours are led in English but also in Spanish.

The tour will be led in the language that most of the attendees speak. If you do not speak one of the two languages, we will always offer you an alternative in the language you chose when you booking.

We do not do group tours in two languages ​​on the same tour to avoid the experience taking too long and not enjoying it as we want.

which are the schedules?

Schedules and some buildings included may be altered by private events outside of architoursmad. We will always offer you an alternative to do it another day or visit other rooftops with the same spectacular views of Madrid.

If the starting times that appear on the tour page do not adapt to your availability, write to us with your proposal.


We offer you schedules that adapt to your availability upon prior request. Tailored architours are designed based on the time you have to enjoy the experience.

We ask you to be on time at the meeting point, at least 5 minutes before the architour starts.

how long do the tours last?

Group tours and private tours last a bit more than three hours, and can be extended to three and a half, depending on the size of the group, how fast we walk or how long we stop answering your questions.

Tailored architours are designed based on the time you have to enjoy the experience.

En el architour por Gran Vía desde las azoteas con mejores vistas, podrás quedarte al acabar tomando algo y haciendo todas las fotos que quieras en una terraza. Tenlo en cuenta si tienes previsto realizar otra actividad al finalizar.

Los architours a medida, los diseñamos en función del tiempo que tengas para disfrutar la experiencia.

where do the architours start?

On the site of each architour you have the meeting point. You will find us at the meeting point.

We ask you to be on time at the meeting point at least 5 minutes before starting.

If you have any problem to find us, write to us by whatsapp or call us at +34619932029

how can I book?

Puedes reservar, rellenando el formulario con tus datos en la página del tour, escribiéndonos a info@architoursmad.es o llamándonos al +34619932029, beneficiándote de tarifas especiales en función del número de personas con las que vengas. Si lo prefieres, también puedes encontrarnos en nuestras experiencias en Airbnb y Tripadvisor, donde puedes consultar las opiniones de otros visitantes y el calendario con horarios exactos. Ten en cuenta que en estas plataformas el precio es mayor.

what is the size of the groups?

minimun of 5 people to 10 in small group architours.
from 1 a 10 personas in private architours.
Grupos mayores de 10 personas, con precios especiales, bajo petición previa, en architour privados y architours a medida.
Ofrecemos un producto de calidad por lo que nos gustan los grupos reducidos.

what is the age of the participants?

In group architours the minimum age is 12 years.
In private architours and tailored architours, children under 12 years of age are admitted with a responsible adult.

cancellation policy

You can cancel your architour with a refund in the event that extreme weather conditions prevent you from doing the architour on the day you booked, although you can do it another day without extra charges.
In group architours, we reserve the possibility to cancel if there are not at least five reservations. In that case, we will offer you to join another group on another date or we will offer you a 100% refund if you can not join us on another day. We will notify you at least 48 hours in advance so that you have time to organize your experience with us.

You can consult the cancellation policy in detail at terms and conditions

is this tour wheelchair accessible?

Unfortunately, some buildings, rooftops and some parts of the routes are not always wheelchair accessible. The routes may include narrow sidewalks and cobblestoned streets. Please contact us to discuss in more detail your mobility concerns so that we can best advise and we will try to design an adapted route in a tailored tour.

what are the security measures adopted against COVID-19?

We follow the anti-COVID protocols approved by the Ministry of Health with the collaboration of the ICTE (Institute for Spanish Tourist Quality). You can check aquí. All the informative documentation will be displayed in digital format that will be cleaned with hydroalcoholic gel before starting each architecture. Architoursmad is excluded from any criminal liability in the event of a possible contagion of any of the attendees who assume compliance with the rules at all times to prevent it from occurring.

If after reading the frequently asked questions you still have any doubt, write to us, call us or fill in our form.

FAQ

info@architoursmad.es
+34 619 93 20 29

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